Control Tower Project Manager

Position Summary: The Operations Manager is responsible for overseeing and coordinating the efficient movement of goods, ensuring timely delivery, optimizing costs, and involvement in various critical processes and procedures, from strategic planning and efficient task batching to quality assurance. This role involves managing the entire inbound and outbound logistics process, including inventory management, order fulfillment, and shipping. The Operations Manager supervises distribution processes and oversees supply chain management to ensure timely and accurate deliveries and communicates with other departments and divisions within the company, as well as with customers. Essential Duties and Responsibilities: • Monitors and manages inventory levels, ensuring accuracy and timeliness. • Develops and implements processes and procedures to ensure compliance with regulatory requirements. • Negotiates and manages contracts with suppliers and customers. • Analyses and reports on logistics costs and performances. • Prepares and/or sends advance notifications of shipments or other documents to agents, shippers, or consignees as required. • Coordinates the movement of shipments between origin and destination, tracking shipments and sending regular status reports to clients, and filling in data input/logging files. • Purchases materials, plans inventory, and oversees warehouse efficiency. • Helps the organization’s processes remain legally compliant. • Formulates strategic and operational objectives. • Examines financial data and uses them to improve profitability. • Manages budgets and forecasts. • Performs quality controls and monitors production KPIs. • Recruits, trains, and supervises staff. • Finds ways to increase the quality of customer service. • Defines the actions the organization or specific teams must take and sets deadlines for them to be the basis of capacity planning and risk management strategies. • Ensures that all employees are aware of their job duties and are cross trained in any capacity that is necessary to aide in development and growth of staff. • Observes employee’s performance and trains in proper processes and standards. • Consults with other senior managers to decide which activities should be moved higher on the team’s to-do list. • Prioritizes objectives to prevent quality problems down the line. • Decides performance metrics, determining the key performance indicators (KPIs) that will mark the operation’s success and add to the health of the company in the financial statements. Direct Reports: Operation Supervisor Reporting Supervisor Customer Responsible Requirements: a) Education and/or Work Experience: • Bachelor’s degree: Maritime/transportation/Foreign Trade University is a plus • Proven work experience as Operations Manager or similar role with about 10 years of experience in logistics. • Should have knowledge of DOT rules and regulations. • Bilingual in English. b) Competencies/Qualifications (Knowledge, Skills and Abilities): • Strong leadership and strategic thinking in supply chain and logistics processes • Reliable, organized, and honest • Proactive, adaptable self-starter • Knowledgeable in organizational effectiveness and operations management • Excellent communication skills • Timely task completion • Outstanding customer service with a positive attitude • Works well within a team • Proficient in multitasking • Experienced in influencing multi-professional teams • Analyses and interprets data to support decision-making • Conscientious and efficient in meeting commitments and deadlines • Persistent in facing challenges • Calm in stressful situations • Willing to learn from others and prioritize team agenda • Supports final group decisions • Effectively handles multiple priorities

Habilidades:

• Strong leadership and strategic thinking in supply chain and logistics processes • Reliable, organized, and honest • Proactive, adaptable self-starter • Knowledgeable in organizational effectiveness and operations management • Excellent communication skills